Hassle-Free Returns

At Zoli & Co, we want you to love every product you purchase. However, if you’re not completely satisfied, we offer easy returns and exchanges to make sure you’re happy with your purchase.

Return Policy:

• Eligible Items: Items can be returned within 7 days of receipt if unused, unwashed, and in their original packaging.
• Non-Returnable Items: Due to hygiene reasons, certain items like opened candles, diffusers, and towels may not be eligible for returns.

How to Initiate a Return:

1. Contact Us: Reach out to our customer service team at support@zoliandco.com or via WhatsApp with your order details.
2. Pack Your Item: Ensure the product is in its original condition and packaging.
3. Ship It Back: We will provide you with a return label or you can arrange your own return shipping. Return costs are borne by the customer unless the item is faulty or incorrect.

Refunds & Exchanges:

• Refunds: Once your return is received and inspected, we will process your refund within 5-7 business days.
• Exchanges: If you would like to exchange an item for a different size or color, simply let us know, and we will facilitate the exchange for you